Refund Policy

Effective Date: May 20, 2026

Business Name: HanseBrief (operating as ToolCraftX)

Subscription Refunds

You may request a full refund within 30 days of your initial purchase or subscription renewal date. No questions asked.

To request a refund within the 30-day window, please contact us at support@toolcraftx.com with your order details.

How Refunds Are Processed

• Refunds are processed back to the original payment method used for the purchase.
• Refunds will be issued within 5-10 business days after approval.
• You will receive a confirmation email once your refund has been processed.

After the 30-Day Window

After 30 days from purchase, refunds are not available. However, you may cancel your subscription at any time to prevent future charges. Upon cancellation, you will retain access to your subscription features until the end of the current billing period.

Cancellation

You can cancel your subscription at any time from your account settings or by contacting us at support@toolcraftx.com. Cancellation takes effect at the end of the current billing period.

Contact Us

If you have questions about this Refund Policy, please contact us at:

• Email: support@toolcraftx.com
• Website: toolcraftx.com

This Refund Policy is governed by the laws of England and Wales. Paddle.com is the Merchant of Record for our products and services.